• This is Intercom webhook processing code to
  • reassign conversations to a custom admin/inbox instead of Unassigned
  • when away mode reassignment is enabled
  • Reassignment is done via the Intercom API
• Currently when you enable away mode with reassignment it will reassign all conversations to "Unassigned"
• With this code you can reassign these conversations to a custom admin / team inbox

• lists all variables needed for this script to work
• TOKEN
  • Only need regular standard access token for reassignment but need extended one if want to read API ids
  • Apply for an access token https://app.intercom.io/developers/_
  • Read more about access tokens https://developers.intercom.com/reference#personal-access-tokens-1
• assignee_admin_id
  • the ID of the teammate or inbox to reassign conversations to
  • retrieve IDs via Admin API https://developers.intercom.io/reference#admins
• bot_admin_id
  • the ID of the admin that performs the reassignment (must be an admin not a team)
• For development just rename .env.sample to .env and modify values appropriately

gem install bundler # install bundler
bundle install      # install dependencies
ruby app.rb         # run the code
ngrok http 4567     # uses https://ngrok.com/ to give you a public URL to your local code to process the webhooks

• Create a new webhook in the Intercom Developer Hub > Webhooks page
• Listen on the following notification: "Conversation Assigned to teammate" / conversation.admin.assigned
• In webhook URL specify the ngrok URL